Mother, what’s the point in explaining things to you if you don’t listen to me?  What did you think you were going to achieve by handwriting a letter instead of emailing me or having a go at me on the phone?  What difference does it make?  You just repeat yourself then don’t listen or take any notice of my responses. 

Joel is a happy, healthy, popular boy with friends.  He likes school and is enjoying, achieving and making progress.  You beg me to ask for Joel to be reassessed when this is already in the process of happening.  I told you he was waiting for an appointment for reassessment early in the New Year so you have not listened to or remembered this.  Joel has been waiting about a month for an appointment for reassessment with the speech therapy department.  This appointment came through today. 

There will be no quick fix or rapid cure for Joel’s speech.  You seem to expect this or thing you can achieve this by paying for a “better” service, this is not going to happen immediately, although we may not rule this out in the future. 

By hassling me and periodically having a go at me you merely succeed in upsetting and annoying me.  I have told you time and again what is happening and how things are progressing.  Part of the reason you don’t understand Joel’s speech is because you don’t see a lot of him.  Friends who see him more regularly say what progress he is making and how he’s improved.  There will be no immediate flick of a switch and Joel will be able to speak normally and clearly.  You seem to be expecting this.